One standout feature that we found especially valuable is that multiple team members can remotely access a computer simultaneously.
This can be useful for hybrid teams that need to access a project or presentation from multiple locations simultaneously. If your team can't collaborate in real time because of their locations, you have the option to record sessions and save them to your local computer for future use. Having a hybrid workforce can leave you susceptible to security risks. Splashtop mitigates those risks through a series of security measures.
We also appreciate that you can set up user roles and permissions to limit user access to specific computers and devices. Zoho Assist is our choice as the best all-in-one remote PC support and access solution. It's a cloud-based remote access and control solution that has something for everyone: a free plan, three remote support plans, two unattended access plans, and add-ons for storage and VoIP call credits.
Affordable pricing is available on a monthly or annual billing cycle, giving you even more flexibility to find a solution that fits your needs.
We like that Zoho Assist is a pay-as-you-go service, meaning you can cancel, upgrade, or downgrade your service to meet your current business needs. Zoho Assist is compatible with various devices Windows, Mac, Linux, Chrome OS, Android and iOS and doesn't require installation, so you can quickly connect to a remote device through a web browser. Every plan includes essential features like multi-monitor navigation, clipboard sharing, instant chat, two-factor authentication, idle-session timeout, organization roles and user management.
Zoho works securely through firewalls and proxies, has end-to-end SSL and AES bit encryption, and is compatible with antivirus software. On advanced plans, you can even access session recording and auditing, session notes, and voice and video chat. Other essential things to look for in an all-in-one remote support and access plan are scalability, training opportunities, and compliance — all of which Zoho offers.
The software lets you capture sounds coming from guest devices, which is not something many competitors offer. Additionally, users can communicate by voice between devices. We found this improves and simplifies communication between parties during technical support, team meetings and access sessions. If necessary, you can view one or more monitors during a session. ConnectWise also lets you record video of any remote session. The ConnectWise View extension is a unique feature that can make a remote session more advanced with audio as well as visuals.
For example, technicians with this extension can have the other user livestream what is in front of them. This gives support techs a firsthand account of an error in real time. This View feature can also be helpful for hybrid teams to collaborate from various locations remotely.
ConnectWise Control not only grants advanced access to remote devices — it does so securely. We were impressed with the numerous security measures, such as two-factor authentication, role-based security settings, audit reports, secure session codes, SSL certificates, device locking on disconnect, brute-force prevention, access revoking, guest input suspension and guest monitor blanking.
TeamViewer is our choice as the best remote PC access solution for businesses that want to remotely access and control multiple types of devices. Instead of limiting the type of devices you can connect to, TeamViewer is platform-agnostic, which we find value in. It can support different mobile devices, IoT devices, and operating systems, including popular platforms like Windows, Mac, Android, and iOS.
TeamViewer takes multi-device support even further, with advanced connection capabilities that not many competitors offer.
For example, you can connect to augmented reality devices, servers, and commercial-grade machines with an internet connection. This level of compatibility enables you to provide support to virtually any customer. TeamViewer's features are competitive with other market offerings.
You can securely transfer files of any size between devices, manage remote devices, and remotely print for Mac and Windows devices. You can also wake up, restart and install applications on sleeping remote computers. Some TeamViewer plans provide advanced capabilities like custom branding, multiuser support sessions, service queues, automated mass deployment and comprehensive reporting.
GoToAssist is our choice as the best remote PC access solution for businesses that want to offer unlimited live support without requiring end users to download software. While some competitors require you to install its software on the devices you are connecting to, GoToAssist lets you make a secure connection through a standard web browser. You still have the option to download the unattended installer onto the end user's device if you prefer, but you can also install it by simply adding their computer from the GoToAssist toolbar.
You can then quickly start a support connection by having the end user enter a support key online or click a link you provide. Because many businesses don't stick to just one type of device, we found this very appealing. However, mobile device access is only available as an add-on, and some iOS features may be limited. You can connect devices via web browsers like Chrome, Firefox and Safari. To speed up the support process, GoToAssist often works without requiring you to change firewall settings on remote devices.
The software can also integrate with Slack, so you can easily communicate during remote access sessions. When working with an end user, you can drag and drop files between devices or ask the customer for permission to share their files with you. Unlike competitors, GoToAssist does not limit the type or size of files you can transfer during a live session. If necessary, you can set up GoToAssist to record automatically when a session starts.
These recordings can then be shared with customers for future reference or used for support training. Freshdesk is our choice as the best remote PC access solution for automated customer support. It's comprehensive software that enables businesses to exceed customer expectations in terms of support.
The AI-powered omnichannel platform offers support functions like assigning and linking support tickets and creating custom ticket statuses. We like that you can also provide support in various ways, such as email, phone, live chat, social media, websites and WhatsApp.
You can manage your support staff through features like service tasks and groups, scheduling dashboards, and time tracking. If you want to increase your team's productivity, you can take advantage of Freshdesk's many automated functions, such as dispatching and assigning tickets, sending out email notifications, and assigning omni-routing emails, chats and calls to specific agents.
These features are all unique to Freshdesk; we didn't see them in its competitors that we reviewed. To enhance your customer support with even more automation, you can access the chatbots powered by Freddy AI. This lets your customers interact with a chatbot for generic questions instead of taking up your support agents' time.
Similarly, you can offer a help widget on your website to show your customers solutions as they navigate your website or mobile app. While most competitors offer some combination of cloud-hosted and on-premises software, ISL Online offers those options plus a managed private cloud MPC hosting option, a hybrid cloud remote desktop solution.
The MPC is for large businesses that want the security of an on-premises solution and the convenience of a cloud-hosted solution. We like that each ISL plan has some degree of customization. Regardless of which hosting method or plan you choose, you can rest assured that your remote connections are secured with ISL's premium security measures. These include two-factor authentication, code signing, port filtering, user access management, blacklisting, whitelisting, external security audits and penetration testing.
ISL offers various ways to make a secure connection. Netop is our choice for the best remote PC access solution to help businesses maintain legal compliance.
Secure remote connection is essential, especially for businesses that transmit highly sensitive information. Zoho Assist 3.
Splashtop 4. Parallels Access 5. LogMeIn 6. ConnectWise Control 7. Teamviewer 8. Chrome Remote Desktop 9. Remote Desktop Manager View Deal. Zoho Assist specializes in support and advanced features. Reasons to avoid - No general plan with all features - Free tier is very limited.
Reasons to avoid - Different features available on different devices - Can be expensive. Reasons to avoid - Some advanced features are absent - Not suitable for remote network control. LogMeIn Pro. Reasons to avoid - Expensive - Could be overkill for many users. Connectwise Control. Highly specialized remote access for support and unattended access. Reasons to avoid - Can be expensive. Reasons to avoid - On the expensive side - Can be laggy with slow connections. Reasons to avoid - Lacks advanced features - Can only be used with Google Chrome.
Reasons to avoid - Quite expensive - Can be a little slow. Remote Utilities for Windows. Reasons to avoid - Only compatible with Windows devices - Setting up a network can be time consuming. Daniel Blechynden. TeamViewer provides comprehensive reporting, integration with CRM and helpdesk systems, and a dedicated Management Console that enables administrators to manage connections throughout their organization.
To find our more about Microsoft Remote Desktop Manager, read our guide to the Best remote desktop software. Alex is a writer focused on providing insightful, actionable content that can truly change the way readers approach their finances. Alex has been writing as a freelancer for several years on a variety of topics including marketing, parenting, and customer relationships along with personal finance. North America. Home Reviews Computing.
Our Verdict. Against Automatically signs out remote users during remote connections Options are distributed across several applications and can be difficult to locate. TechRadar Verdict. Cons - Automatically signs out remote users during remote connections - Options are distributed across several applications and can be difficult to locate. The Take Control system is available at two levels, with the higher level being called Take Control Plus. The higher level is particularly useful for supervised technicians because it includes session monitoring and technician performance reporting functions.
Take Control Plus also includes a user survey to evaluate the competence of each technician. The service can be paid for by the month or by the year. The annual payment plan works out cheaper. However, be aware that you have to pay for the service period in advance. SolarWinds offers it on a day free trial. TeamViewer is an industry leader. This remote desktop system has been installed more than two billion times , which shows its popularity.
We put this remote desktop system near the top of our list because it is a very comprehensive commercial product that allows free use by private individuals. However, if you need a remote desktop program for business use, you will have to pay. As the name suggests, TeamViewer is aimed at team collaboration and has a number of group communication features that make this more than just a remote desktop sharing tool. These include video conferencing utilities and demonstration broadcasting.
The remote connection tool relies on two-factor authentication to enhance security and all transmissions are protected by bit AES encryption. The controller software can be accessed from Android mobile devices. The system also includes a secure file transfer facility and script execution capabilities in the console.
Although you have to pay for the Business Edition of TeamViewer, you can get it for free for an assessment on a day free trial. Atera is a support package for managed service providers MSPs. Another utility in the package is a Help Desk system , which includes a portal for access by the user community and a dashboard for use by technicians when they are working on a ticket.
The Help Desk dashboard gives access to a remote desktop system, which is actually Splashtop , which you read about above. The interface includes a chat system so that the technician can guide and advise the user as he explores the remote endpoint and produces a solution for the problem raised on the support ticket. Atera is a cloud-based service and is accessed through any standard web browser. The service can also be accessed through a special app that is available for free for mobile devices.
The platform is charged for on a monthly or yearly subscription per technician. You can get a day free trial and test the Atera system before you sign up for a subscription. You can use a Google Chrome browser as a remote desktop viewer. The device that is being accessed needs a program installed on it. This is the agent program. Once that is running you can allow access to anyone by giving them a PIN. The viewer is browser-based and accesses any device over the internet.
The system will work on any operating system that can open Google Chrome and there are also apps for Android and iOS devices. Communications over the internet are protected by HTTPS , which is the same security system that protects credit card information when you buy things on the web.
Microsoft produces a remote desktop connection system that is free to use and grants access to computers running the Windows Professional , Windows Enterprise , or Windows Server operating systems. You can access a remote machine from a mobile device as long as it runs Windows Mobile. It is also possible to use an Xbox One as either the remote device or the accessor.
You can access up to ten devices with one Microsoft account through this program. A big advantage of this system is its easy integration into the operating system of your computer. There is no user profile restriction on the use of this software, so businesses can use it for free.
Remmina is an open-source project. Individuals and businesses are allowed to use this remote desktop system for free.
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