At the same time is there any way i can achieve this using Avaya site administration tool phones are in remote location. Thanks in advance, Sasikumar. Need More Data Please. Could you provide an example? I would not hazzard a guess with just the information given.
For example: What version of CM? Is the phone in a call center? Is it an Avaya product or the person's own home phone. Is there a VPN connection? Is one-X communicator or Agent in use? Please provide some detail about what you are doing and what happens when you do it. Avaya Menu You can use the Avaya Menu to adjust and customize options and settings for your telephone, get information about your phone and network settings. Network Information Network Information shows a summary of network-related parameters for your phone and provides diagnostic information.
About Avaya one-X Basic information about your telephone Answering and making a call Answering a call Answer an incoming call in one of the following ways: If you are not on another call, lift the handset, or press Speaker to answer using the speakerphone, or press Headset to answer if you are using a headset.
If you are on another call and the telephone does not automatically display the incoming call, from the Phone screen scroll to the line with the incoming call and press Answer or OK. If you are on another call and the telephone automatically displays the incoming call, you can press Ans Hold to automatically put the first call on hold when you answer the new call.
Making a call Lift the handset, or press Speaker or Headset if applicable or a line button for an available line. Inside calls, dial the 5 digit number. Outside local calls dial 9, then the number with area code. Outside long distance, dial 9, then 1, then the number you are calling with area code, then your authorization code at the prompt.
Putting a call on hold Press Phone to view the main Phone screen, if necessary. If you are not active on the line you want to put on hold, select that line. Press Hold. Press Resume or the line button of the held call to retrieve the call. Transferring a call From the Phone screen, if the call to be transferred is not already active highlighted , select the line on which the call to be transferred appears. Press Transfer. Dial the telephone number, or call the person from the Contacts list, or call the person from the history list.
Announce the caller or simply press Complete to finish the transfer. Dial 88 , you will hear a succession of beeps. Hang up. Dial 22 , you will hear a succession of beeps.
Call Pickup To answer a phone in you pick-up group if configured by I. This allows you…. This allows you to do the following: Check the phone number stored as an item on an Abbreviated Dialing List. Check the last dialed phone number. Then proceed to the appropriate steps: 1. To view the last phone number dialed, press the Redial button. Please provide some detail about what you are doing and what happens when you do it.
Hi Bill, Thanks for your reply. Here is info you requested CM version Since i am new to this deployment, please correct me if i am wrong.
Regards, Sasikumar. I think you need a coverage remote for this. Originally Posted by sridh2. CM version Last edited by marzahn; at AM. Originally Posted by agronw. Tags acm , phones Thread Tools.
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